Frequently Asked Questions

  • Sustainability & The Environment
  • Finance Options
  • How accurate is the range quoted?
  • What is the SX-250? Is it a bike or a scooter or a moped?
  • How do I charge my Eskuta KS-350?
  • Do I need to insure my Eskuta SX-250, SX-250d, SF-250 eBike?
  • Technology & Innovation
  • How do I charge my Eskuta KS-250?
  • How accurate is the range quoted?
  • The Age of Micromobility
  • How many times can the battery be charged?
  • How is my Eskuta order delivered?
  • How many times can the battery be charged?
  • Can I buy another battery so that don’t run out of charge?
  • Warranty / Servicing / Support
  • Can I test-ride my Eskuta KS-350 before I buy?
  • Can I buy another battery so that don’t run out of charge?
  • Electric Scooters & Bikes in UK Law
  • How safe is an Eskuta SX-250d?
  • Charging an Eskuta.
  • How is an Eskuta KS-350 scooter delivered?
  • Is the Eskuta KS-350 Legal to Ride on the road?
  • £250 Deposits- How does that work?
  • Hire 2 Own - buy your bike in instalments.
  • Do you stock spare parts for Eskutas?
  • How safe is an Eskuta KS-350?

About Eskuta

Sustainability & The Environment

AIR POLLUTION: While air quality has improved since 2010, air pollution remains the top environmental risk to human health in the UK. It is particularly acute in towns and cities, and combustion engined vehicles is the major source, constituting 80% of nitrogen oxides concentrations at the roadside.

CONGESTION: Time lost as a result of congestion costs the UK economy approximately £2 billion per year. As well as the huge economic costs, congestion also imposes serious environmental costs, as internal combustion engine vehicles are less fuel-efficient when driven in stop-start traffic, increasing greenhouse gas emissions and air pollution. These impacts are particularly severe in urban areas.

NOISE POLLUTION: In England alone, the annual social cost of urban road noise was estimated in 2010 to be £7–£10 billion. This includes the costs of sleep disturbance, annoyance and health impacts from heart attacks, strokes and dementia.

SPACE: There are six cars for every ten people in the UK, but the average car is unused 96% of the time. Parking spaces occupy around 15-30% of a typical urban area, creating an inefficient use of limited space.

URBANISATION: The number of people living in urban areas in England is forecast to rise by 4.7 million between 2016 and 2041. As cities and towns become increasingly crowded, it will be essential to rethink our relationship with vehicles to avoid exacerbating the challenges of today. In England 45% of all journeys taken by urban residents are less than2 miles. For many people, these trips could be easily undertaken by sustainable, active modes of transport, such as cycling, which support local economies and have huge benefits for health.

Eskuta are committed to helping both companies and individuals adopt single use electric transportation, which will contribute to the reduction of carbon emissions, for the heath and benefit of the planet and us all.

Technology & Innovation

Technological changes present exciting opportunities to reshape our relationship as individuals and as a society with the use of electric vehicles. This will help us to address urban, social, economic and environmental challenges of the current time. At Eskuta we continually innovate, not just with new product design, but also by developing and improving on our existing models, creating more reliable, tested, robust and efficient products for our customers. Eskuta partner key suppliers such as Bosch; for our electric motors and; Panasonic and Samsung for our lithium batteries. Our designers work with these companies and others, utilising their extensive R&D, in implementing technological improvements for the architecture of our future product ranges. Our products and moreover their relationship with the user are key to the Eskuta strategy for our future design architecture for our range of last mile eCargo, eBike and micro mobility products.

The Age of Micromobility

New technologies and trends mean eBike and electric scooter design is changing radically, with ever more options for people to choose how they travel.
 
This is particularly true for the micromobility sector, where we are seeing the rapid development of vehicles such as electric scooters and eBikes, low powered last mile delivery solutions and a blurring of previously long established vehicle definitions.
 
It is essential that people have the chance to make the most of the opportunities from micro mobility, in a way that is safe for both the users of these new vehicles and road users more generally. This is why Eskuta are committed to investing in the micromobility sector and our latest product ranges reflect the new world of single use electric vehicle travel.
 
 
“Cost effective, intuitive, micro and sustainable”

Buying & Owning an Eskuta

Finance Options

Our finance options mean you can buy your bike with a low initial payment and settle the remaining balance in smaller monthly payments, making it easy to buy and own your own Eskuta. To apply for finance: Add your bike or scooter to your shopping cart and proceed to the checkout Select SplitIt as the payment method.  When successful they will confirm with us and we will get your Eskuta ready right away.

You can also use Paypal Credit- just select Paypal at Checkout and follow the instructions.

Do I need to insure my Eskuta SX-250, SX-250d, SF-250 eBike?

Simply speaking, no you don’t. Eskuta eBike is classed as ‘Electrically Assisted Pedal Cycles’ (EAPC) so just like a bicycle, no insurance is required.
What would happen if your Eskuta was in accident or stolen? Or if you were involved in an accident that injured someone else?  
 
It’s something to think about and we believe erring on the side of caution is the best way forward! So, we have developed a very cost-effective form of cover for your Eskuta with our partner Lexham Insurance.
 
You can insure your Eskuta for theft, damage and public liability from as little as £6.35 per month.
 
Just click the link below and complete the simple form and get your Eskuta covered… just in case. 
 
 

How is my Eskuta order delivered?

SX-250 & SX-250D EBIKE

If you’re buying directly from Eskuta then we will deliver your new Eskuta directly to your door. Bikes are delivered fully assembled and charged, ready to ride. All bikes undertake a PDI or ‘Pre-Delivery Inspection’, so you can be sure your Eskuta reaches you in perfect order.

Our technically-trained driver will run through all the features, charging and the controls of your new Eskuta, so you’ll feel confident and ready to hit the road. 

KS-350 ESCOOTER & SF-250 EBIKE

The KS-350 eScooter & SF-250 eBike are shipped boxed, with just a few minor parts to fit. There’s a small tool kit provided to do this. It takes around 5 minutes to build. Full instructions are provided, but if you have any problems, just give us a call and we’ll be happy to help.

COLLECTION

If you’d like to collect your new Eskuta from our head office facility in the Midlands then that’s great, we’d love to meet you. 

ESKUTA RESELLERS

If you’re buying your Eskuta through a local approved Eskuta dealership then you’ll get exactly the same service as you’d get from buying your Eskuta directly, only with the added benefit of being close to you. Your local dealership will deliver your new Eskuta free of charge if you’d like, but there’s more chance of you wanting to pick it up and get out riding.

Warranty / Servicing / Support

Peace of mind guaranteed

It’s hugely important to us that every Eskuta gives you a long lasting and amazing rider experience. That’s why every Eskuta is made to order and with care and to our own exacting, almost fanatical requirements.
 
Apart from the stringent quality control of our manufacturing, each Eskuta is assembled here in the U.K by our engineers and has a full Pre-Delivery Inspection (PDI) and is test ridden. So you can be guaranteed that when you take delivery of your Eskuta, it is exactly how we intended it to be; just amazing!
 
Eskuta’s are built to last and that’s why we give a 1-year or 8,000 kilometer warranty on every machine we make. Petrol scooters will need consistent and expensive servicing, but not an Eskuta! Because an Eskuta has an electric motor rather than a combustion engine like on a petrol moped, there are very few moving parts and very little to go wrong. And of course making oil changes, changing spark plugs and filling-up with petrol are a thing of the past!
 
We also sell extended warranties and service plans- take a look at the Accesories Page on our website or give us a call to find out more.

Electric Scooters & Bikes in UK Law

Electric Stand-Up Scooters 

Currently, you can legally buy an eScooter, but you can't ride it on the UK public road, cycle lane or pavement. The only place an eScooter can be used is on private land, with the permission of the landowner. 

However, you may have seen electric scooter trails around the UK. We are confident that in 2021 eScooters will be made legal to use on the road and in cycle lanes (and we have it on good authority). 

We're also aware of the specification for the legalisation of eScooters and the KS-350 has been designed to meet these regulations So, you can be sure that when the law does change, you can get on the road on your KS-350 legally.  

 

eBikes

Eskuta eBikes or ‘Electrically Assisted Pedal Cycles’ are classed similarly to regular bicycles. The main difference is that you must be at least 14 years old to ride an eBike.

This means that there’s no insurance or road tax to consider, and of course no fuel and at only 10p for a charge, they’re extremely cheap to run and own.

Charging an Eskuta.

With An Eskuta There Are Always 2 Ways To Charge:

 

1. Plug the charging adapter directly into the bike/scooter and connect to a power supply.

2. Remove the lithium-ion battery and take it in your home, school, university, work or anywhere with a power supply outlet and charge away.

 

Notes On Charging:

When new, always charge your Eskuta for at least 8 hours

Never let your bike/scooter entirely run out of charge as this could affect the performance of the battery

You cannot 'overcharge' the battery as the battery management system will switch-off when the battery is full

Never expose the battery to any liquids and ensure the battery is never exposed to naked flame or excessive heat

Always consult the owners handbook for specific battery charging, preparation and safety features of the model you have purchased

£250 Deposits- How does that work?

Certain products in our range are available to pre-order for a £250 deposit. When you click Pre-Order on one of these products, you will go through our checkout and pay £250 to secure your Eskuta. We will start building your bike and when we are at a point when we can book delivery with you, we will request the remaining balance.

You can apply to pay in instalments through Splitit and Paypal for both your deposit AND the balance, although please note that these are seen as 2 separate transactions and so you may be approved for the £250, you may not be for the balance.

 

Hire 2 Own - buy your bike in instalments.

Eskuta offers you a way to Hiring a Bike to Own (H2O). No credit checks, no hassle and spread the cost with weekly payments. Take all the leg work out of riding with a reliable, affordable and sustainable Eskuta.

Choose either our SX-250 for leisure use or delivering with a back-pack or the SX-250d delivery bike below and you can check out today with a deposit of £250.  

• Our checkout process will let you set up a regular weekly payment of £60. 
• Your first £60 payment will not be taken until 4 weeks after you place your order. 
• At the end of the first 20 weeks, you may return the bike and your deposit will be repaid (subject to our Terms & Conditions). or 
• You can choose to ‘Extend’ the ‘Hire’ for a further 10 weeks. If this option is chosen, at the end of the secondary hire period of 10 weeks, you will have the option to forgo your initial deposit and pay a £20.00 administration charge for the transfer of ownership of the bike into your name and the bike will be yours to keep.

Click Here To Visit Our H2O Page

f you have any questions, please call us on 024 76 350150 or email h2o@eskuta.com

 

 

Prior to delivery of your bike you will be asked to upload proof of your identity and address to support your rental agreement. Once this information is uploaded, you will receive a confirmation of ‘acceptance’ or non-acceptance’ of the hire contract. If your hire application is ‘accepted’, your weekly hire will commence approx. 4 weeks from the date of order. Bikes usually are delivered within a 2 week period from the date of the ‘hire acceptance’.

 

 

In the event that your application is not accepted, you will be refunded your full initi

Eskuta SX-250 and SX-250d Electric Bike

What is the SX-250? Is it a bike or a scooter or a moped?

It's the best of all 3!

The Eskuta looks and performs similarly to a petrol moped, but is classed as an ‘electrically assisted pedal cycle’ (EAPC). It has pedals that you can use alone or simply to start your ride before letting the brushless electric motor pick up the strain for you.

The SX-250 & Sx-250d have the features, benefits and robustness of a moped with all the cost savings of a bicycle – in addition to it being great for the environment!

Since this is classified as a pedal bike you do not need a license, vehicle tax or motor insurance to head out onto the roads- and you can also quietly enjoy bus and cycle lanes to beat the rush hour traffic.

How do I charge my Eskuta KS-250?

It’s really easy!

There are 2 ways:

1) Plug the adaptor directly into the charging socket on the bike.

or

2) Simply remove your lightweight lithium-ion battery and take it in your home, school, university, work or anywhere with a standard 13 amp socket outlet and charge away.

You can also buy spare batteries and chargers on our website.

How accurate is the range quoted?

Mileage range quoted is an average and is dependent on the weight of the rider, the weather conditions, terrain gradient and how the bike is ridden. Some riders achieve higher as well as lower mileage range than quoted.

How many times can the battery be charged?

Our lightweight Lithium Ion battery can be charged approximately 1,000 times, which is more than twice the number of an equivalent lead acid battery.

Can I buy another battery so that don’t run out of charge?

Yes you have the option in the ‘check-out’ area to buy another battery and effectively double your range.

How safe is an Eskuta SX-250d?

The SX-250d is built to exacting standards with a host of safety features as standard. As with all motorised vehicles, there a risk when riding them. We recommend that you always wear a helmet and follow the safe riding guide in the Owner's Manual.

KS-350 Personal Electric Scooter

How accurate is the range quoted?

Mileage range quoted is an average and is dependent on the weight of the rider, the weather conditions, terrain gradient and how the bike is ridden. Some riders achieve higher as well as lower mileage range than quoted.

How do I charge my Eskuta KS-350?

It’s really easy! Plug the adaptor directly into the charging socket on the scooter and connect to a standard 13-amp socket outlet and charge away.

How many times can the battery be charged?

Our lightweight Lithium-Ion battery can be charged approximately 800 times, which is more than twice the number of an equivalent lead acid battery

Can I buy another battery so that don’t run out of charge?

Yes, you have the option ion our websitearea to buy another battery and effectively double your range. Don’t forget that you can also order a handy carry case for your battery too!

Click Here to see all available accessories.

Can I test-ride my Eskuta KS-350 before I buy?

Yes, you can. You can come to our head office and manufacturing centre in Nuneaton, which is in the Midlands. Alternatively, we do have re-sellers around the country, so please call us on the number below and we can recommend a reseller that is local to you. If you travel to us and purchase an Eskuta product, we will reimburse your travel costs up to a maximum of £50. If travelling by public transport we will require copy receipts of your travel expenses. We are more than happy to collect you from the local train station. Just telephone us on 024 76 350150 or email us on info@eskuta.com and book in your test ride.

How is an Eskuta KS-350 scooter delivered?

If you’re buying directly from Eskuta then we will deliver your new Eskuta directly to your door. Bikes are delivered fully assembled and charged, ready to ride. All bikes undertake a PDI or ‘Pre-Delivery Inspection’, so you can be sure your Eskuta reaches you in perfect order.

If you’re buying your bike through a local approved Eskuta dealership then you can expect exactly the same service as buying your Eskuta directly, only with the added benefit of being close to you. Your local dealership will deliver your new Eskuta free of charge if you’d like, but there’s more chance of you wanting to pick it up and get out riding.

Is the Eskuta KS-350 Legal to Ride on the road?

Currently, you can legally buy an eScooter, but you can't ride it on the UK public road, cycle lane or pavement. The only place an eScooter can be used is on private land, with the permission of the landowner.

However, you may have seen electric scooter trails around the UK. We are confident that in 2021 eScooters will be made legal to use on the road and in cycle lanes (and we have it on good authority).

We're also aware of the specification for the legalisation of eScooters and the KS-350 has been designed to meet these regulations So, you can be sure that when the law does change, you can get on the road on your KS-350 legally.

Do you stock spare parts for Eskutas?

Yes, we carry every single part of an Eskuta in stock so you can be assured if you need to replace a part, the chances are we can get it to you within a couple of days. If you need a part, just call our sales-line or drop us an email.

How safe is an Eskuta KS-350?

The KS-350 is built to exacting standards with a host of safety features as standard including bright LED lights for when you are riding in lower light. As with all motorised vehicles, there a risk when riding them. We recommend that you always wear a helmet and follow the safe riding guide in the Owner's Manual.