FAQs - CTS

General FAQs

How do I charge my Eskuta?

It’s really easy! There are 2 ways:


1) Plug the adaptor directly into the charging socket on the bike.
or
2) Simply remove your lightweight lithium-ion battery and take it in your home, school, university, work or anywhere with a standard 13 amp socket outlet and charge away.


How many times can the battery be charged?

Our lightweight Lithium Ion battery can be charged approximately 1,000 times, which is more than twice the number of an equivalent lead acid battery.


Can I buy another battery so that don’t run out of charge?

Yes you have the option in the ‘check-out’ area to buy another battery and effectively double your range.

 

Can I test-ride my Eskuta before I buy?

Yes you can. You can come to our head office and manufacturing centre in Nuneaton, which is in the Midlands. Alternatively we do have re-sellers around the country, so please call us on the number below and we can recommend a reseller that is local to you. 

If you travel to us and purchase an Eskuta product, we will reimburse your travel costs up to a maximum of £100. If travelling by public transport we will require copy receipts of your travel expenses. 

We are more than happy to collect you from the local train station.

Just telephone us on 024 76 350150 or email us on info@eskuta.com and book in your test ride. 

How is an Eskuta delivered?

If you’re buying directly from Eskuta then we will deliver your new Eskuta directly to your door. Bikes are delivered fully assembled and charged, ready to ride. All bikes undertake a PDI or ‘Pre-Delivery Inspection’, so you can be sure your Eskuta reaches you in perfect order.

If you’re buying your bike through a local approved Eskuta dealership then you can expect exactly the same service as buying your Eskuta directly, only with the added benefit of being close to you. Your local dealership will deliver your new Eskuta free of charge if you’d like, but there’s more chance of you wanting to pick it up and get out riding.

What is the Delivery Lead-time?

Delivery is dependent upon your location; we always try to get your Eskuta to you as quickly as possible. Each Eskuta is built to order, so that’s especially for you and each order has a ‘Pre Delivery Inspection (PDI) and test ride to ensure your Eskuta is perfect. 

Manufacturing usually takes 7 – 10 days, so we quote 14 days for delivery. On most occasions, it usually a little bit quicker. 

What security does my Eskuta have?

Security is a major factor whether you a private customer, professional delivery rider or a company. As standard your Eskuta comes with an ultrasonic imobiliser alarm system and steering lock. 

Can I carry a passenger on an Eskuta?

Yes you can, but this will affect the speed and battery range. Check on the safety labelling on your Eskuta as to the maximum carrying weight.

Do you stock spare parts for Eskuta’s?

Yes, we carry every single part of an Eskuta in stock so you can be assured if you need to replace a part, the chances are we can get it to you within a couple of days. If you need a part, just call our sales-line

 

SX-250 & SX-250d 

How safe is an Eskuta?

Eskuta’s are built to exacting standards with a host of safety features as standard. Eskuta’s are much safer than an ordinary pedal cycle as the components and manufacturing process used is the same as a motorcycle.