Last updated: 26 October 2026

1. Introduction

1.1 This policy explains where we deliver, what delivery costs and how your order reaches you. It applies to orders placed on eskuta.com.

1.2 It does not affect your statutory rights as a consumer.

2. Where we deliver

2.1 We deliver to addresses in Great Britain (England, Scotland and Wales). We do not deliver to Northern Ireland, the Isle of Man or the Channel Islands.

3. What delivery costs

3.1 There is one delivery charge per order:

• an order that includes a bike: free
• an order without a bike that includes a spare battery: £20
• any other order: £10

3.2 Services, such as an extended warranty or a maintenance contract, are not delivered, so they carry no delivery charge.

3.3 You see the delivery charge in your basket and again at checkout, before you pay.

3.4 If you cancel an order, our Returns policy explains what we refund, including delivery.

4. Bikes

4.1 Delivery is free anywhere in Great Britain, and usually within 14 days of your order confirmation. When your bike is ready, we phone you to arrange delivery.

4.2 Someone needs to be in to receive the bike. If you won't be in, you can ask us to deliver to another address in Great Britain.

4.3 We deliver your bike to your door fully assembled and charged, ready to ride. Every bike has a pre-delivery inspection (PDI) before it leaves us.

4.4 Our technically trained driver runs through the features, charging and controls with you, so you feel confident before your first ride.

4.5 The driver will ask you to sign a delivery note and will take a photo as proof of delivery. Signing the delivery note confirms that we delivered your bike. It does not affect your legal rights, including if the bike is damaged or faulty.

4.6 The driver also leaves you the Owner's Manual, the warranty agreement and a guide to looking after the battery.

5. Spare batteries

5.1 A spare battery bought with a bike comes with the bike.

5.2 A spare battery bought on its own is delivered by hand by our own team, because lithium-ion batteries are classed as dangerous goods for transport. After you order, we contact you to agree a delivery date.

6. Chargers and other accessories

6.1 Chargers, tech bars and phone holders ordered before 11am, Monday to Friday, are dispatched the same day. Delivery then usually takes 3 to 5 working days.

6.2 Accessories ordered with a bike come with the bike.

7. If something arrives damaged, faulty or missing

7.1 Your order is at our risk until it is in your hands, or in the hands of someone you have asked to receive it.

7.2 If anything arrives damaged or faulty, or something is missing, contact us: call 024 7635 0150 (Monday to Friday, 9am to 5pm) or email contact@eskuta.com.

7.3 If a product is faulty or not as described, we collect it free of charge. See section 3.5 of our Returns policy.

7.4 None of this limits your legal rights under the Consumer Rights Act 2015.

8. Our details

8.1 This website is owned and operated by Emobility Holdings Ltd, trading as Eskuta, registered in England and Wales under company number 17221406. Our principal place of business is Unit 5 Bermuda Innovation Centre, St David's Way, Bermuda Park, Nuneaton, Warwickshire, CV10 7SG.

8.2 You can contact us by email at contact@eskuta.com, or by phone on 024 7635 0150 (Monday to Friday, 9am to 5pm).