Support.
Let’s get you back on the road.

Tell us what the bike is doing and a technician will work through it with you. The more you can give us up front — order number, VIN, mileage, what changed — the faster we can diagnose it.

Before you start

Have your order number (ESK0000), the VIN from the frame and the mileage from the display to hand.

Parts orders

This form is for faults and diagnosis. For spare parts, email contact@eskuta.com with your model and order number.

Response time

One working day, Monday to Friday, 9am to 5pm. For anything urgent call 024 7635 0150.

What happens next

A technician reads it and replies within one working day. Most faults are settled over email or the phone.

If it has to come in

We arrange collection, or a slot at our Nuneaton facility — whichever gets you riding again sooner.

Need it faster

Call 024 7635 0150, Monday to Friday, 9am to 5pm.

Common support questions

Where do I find my VIN?
It is stamped on the frame and printed on the compliance plate at the rear of the bike. It is also on your order confirmation.
What does the warranty cover?
One year or 5,000 miles, whichever comes first, against manufacturing defects. Wear items such as tyres, brake pads and the battery’s natural capacity loss are not covered.
Can I order a spare part here?
No — this form is for diagnosis. Email contact@eskuta.com with your model and order number and we will quote for the part.
Do I have to bring the bike to you?
Usually not. Most faults are resolved remotely. If the bike does need to come in, we will arrange collection or a slot at our Nuneaton facility.